FAQs

HOW LONG DOES DELIVERY TAKE? Within the US we send orders with USPS and FedEx; for international orders, the carrier depends on which fulfilment center your item comes from.

Typical delivery time within the United States: 5–7 business days

Typical delivery time for international orders: 7–15 business days

Things we can't control — pandemics, natural disasters, holidays, bad weather and so on — can push shipments back. Most parcels still show up on schedule, but carriers do run into delays at times. That's why we can't guarantee an exact delivery date: delivery problems are the carrier's responsibility.

Yes — every order comes with tracking, which becomes active once your item ships. Pieces from one order may leave from different fulfilment centers around the world, because our fulfilment team chooses whichever delivers the best quality. When your tracking number arrives by email, follow your order on our Track My Order page.

Yes — cancelling won't cost you anything, as long as you do it within 24 hours of placing your order. Once 24 hours have passed, we can no longer accept a cancellation.

To cancel, email 'support@oraviaofficial.com' with "CANCEL MY ORDER" as the subject line.

Made a typo, or did autofill get it wrong? Just reply to your order confirmation email with the right details, and alert us straight away at 'support@oraviaofficial.com'. We can fix a wrong address within 24 hours of your order; once it has shipped, the shipping address can no longer be changed.

Carriers usually make two delivery attempts before a parcel is returned.

Sorry about that! Please get in touch and include:

- Your order number.

- A photo of the damaged piece.

We'll follow up by email with what to do next, and once your damaged order is back with us, we'll gladly ship you a replacement at no charge.

Still haven't found what you need? Just email us at support@oraviaofficial.com and we'll do our best to reply within 24 hours :)