Terms of service

TERMS OF SALE

Rev. October 18, 2026

OVERVIEW
Oravia runs this website. Wherever the site says “we”, “us” or “our”, it means Oravia. Oravia makes this website, along with all of the information, tools and Services on it, available to you, the user, on the condition that you accept every term, condition, policy and notice set out here.

Whenever you visit our site and/or make a purchase from us, you're taking part in our “Service”, and you accept the terms and conditions below as binding (“Terms of Service” or “Terms”), plus any additional terms, conditions and policies mentioned here and/or available through a link. Everyone who uses the site is covered by these Terms of Service, including, without limitation, browsers, vendors, customers, merchants and/or contributors of content.

Please go through these Terms of Service carefully before you access or use our website. Accessing or using any part of the site means you agree to be bound by them. Anyone who doesn't accept every term and condition of this agreement is not permitted to visit the website or use any of the Services. If these Terms of Service are viewed as an offer, they can only be accepted exactly as they stand.

These Terms of Service will also cover any new features or tools that are added to the current store. The latest version of the Terms of Service can be viewed on this page whenever you like. We're free to update, change or replace any part of them by publishing updates and/or changes on our website, so please check this page from time to time. If you keep using or accessing the website once changes are published, you accept them.

Shopify Inc. hosts our store, providing the online e-commerce platform that makes it possible for us to offer our products and Services to you.

THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER, WHICH MEAN YOU GIVE UP YOUR RIGHT TO A HEARING IN COURT, YOUR RIGHT TO HAVE A JURY DECIDE YOUR CASE AND YOUR RIGHT TO TAKE PART IN A CLASS ACTION. ARBITRATION IS COMPULSORY AND IS THE ONLY REMEDY FOR EVERY DISPUTE, EXCEPT AS SET OUT IN SECTION 23 BELOW OR IF YOU OPT OUT. PLEASE READ SECTION 23 BELOW, WHICH COVERS HOW DISPUTES ARE RESOLVED AND HOW YOU CAN OPT OUT, WITH CARE.

The latest version of the Terms is always available on this page (https://oraviaofficial.com/policies/terms-of-service).  Any part of these Terms may be revised, amended or replaced by us when we publish updates and/or changes on our Website, and checking this page regularly is your responsibility. IF YOU KEEP USING OR ACCESSING THE WEBSITE AFTER ANY CHANGES HAVE BEEN PUBLISHED, YOU ARE BOUND BY THOSE CHANGES AND ACCEPT THEM.

SECTION 1 - TERMS FOR USING OUR ONLINE STORE
When you agree to these Terms of Service, you are confirming that you're at least the age of majority in the state or province where you live, or that you're of that age and have agreed to let a minor who depends on you use this site.
Our products must not be used for any illegal or unauthorized purpose, and when using the Service you must not break any law that applies where you are (copyright laws included, among others).
You must not transmit any worms, viruses or other code designed to cause damage.
If you breach or violate any of the Terms, your Services will be ended immediately.

SECTION 2 - GENERAL TERMS
We may decline to provide Service to anyone, for whatever reason, whenever we choose.
You understand that your content (apart from credit card information) may travel without encryption, which can involve (a) being sent across various networks and (b) being altered to suit the technical requirements of the networks or devices it connects to. Card details, however, are always encrypted when sent across networks.
Unless we have given express written permission, you must not reproduce, duplicate, copy, sell, resell or exploit any part of the Service, its use, access to it, or any contact on the website that delivers it.
Headings are only here to make this agreement easier to read; they don't restrict or alter these Terms in any way.

SECTION 3 - HOW ACCURATE, COMPLETE AND UP TO DATE OUR INFORMATION IS
We can't be held responsible if the information on this site turns out to be inaccurate, incomplete or out of date. Everything on this site is general information only, and you shouldn't rely on it, or base decisions on it alone, without checking primary sources that are more accurate, more complete or more up to date. If you rely on anything on this site, you do so at your own risk.
Some of the information on this site may be historical. By its nature, historical information isn't current and is given for reference only. We may change what's on this site at any time, but we're under no obligation to update any of it. You agree that keeping track of changes to our site is your responsibility.

SECTION 4 - PRICE CHANGES AND CHANGES TO THE SERVICE
Our product prices can change without notice.
We may change or stop offering the Service (or any part or content of it) at any time, without telling you first.
If we change, reprice, suspend or discontinue the Service, we won't be liable to you or anyone else for it.

SECTION 5 - PRODUCTS OR SERVICES (where applicable)
Some products or Services may only be sold online through the website. They may be available in limited numbers and can only be returned or exchanged in line with our Refund Policy.
We've tried hard to show the colors and images of the products in our store as accurately as we can. We can't guarantee, however, that your computer screen will display any color accurately.
We may choose, but are not required, to limit sales of our products or Services to particular people, regions or jurisdictions, deciding case by case. We may cap the quantities of any products or Services we offer. Product descriptions and prices may change at any time without notice, entirely at our discretion. We may stop selling any product at any time. Any offer of a product or Service made on this site is void wherever it is prohibited.
We make no promise that any products, Services, information or other material you buy or receive will be of the quality you expect, or that errors in the Service will be fixed.

SECTION 6 - KEEPING YOUR BILLING AND ACCOUNT DETAILS ACCURATE
We may turn down any order you place with us. At our sole discretion, we may cap or cancel the quantities bought by one person, by one household or in one order. These limits can apply to orders placed by or through the same customer account or the same credit card, and/or to orders using the same billing and/or shipping address. If we change or cancel an order, we may try to let you know by using the email and/or billing address/phone number you gave when you ordered. We may restrict or block orders that, in our sole judgment, look as though they come from dealers, resellers or distributors.

For every purchase made at our store, you agree to give us up-to-date, complete and accurate purchase and account details. You also agree to keep your account and other details updated promptly, including your email address and your credit card numbers and expiry dates, so we can process your transactions and contact you when we need to.

For more information, please read our Refund Policy.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may give you access to tools from third parties, which we don't monitor and have no control over or input into.
You accept that we offer access to these tools “as is” and “as available”, without any warranty, representation, condition or endorsement whatsoever. We accept no liability whatsoever for anything that results from or is connected with your use of optional tools supplied by third parties.
Using any optional tool offered through the site is wholly at your own risk and discretion. Make sure you know, and are comfortable with, the terms that the relevant third-party provider(s) attach to it.
We may also launch new Services and/or features on the website later on (including new tools and resources). These Terms of Service will apply to them too.

SECTION 8 - LINKS TO THIRD PARTIES
Material from third parties may appear in some of the content, products and Services offered through our Service.
Links on this site may take you to third-party websites that have no connection with us. We don't check or assess their content or accuracy, and we neither warrant nor accept any liability or responsibility for third parties' material or websites, or for their other material, products or Services.
We aren't liable for any harm or loss connected with buying or using goods, Services, resources or content, or with any other transaction, involving any third-party website. Before you deal with a third party, read its policies and practices carefully and make sure you understand them. Send any complaints, claims, concerns or questions about a third party's products to that third party.

SECTION 9 - FEEDBACK, COMMENTS AND OTHER THINGS YOU SEND US
Whether we ask you for particular submissions (such as contest entries) or you send us creative ideas, suggestions, proposals, plans or other material without being asked, and whether you send them online, by email, by post or in any other way (together, 'comments'), you agree that we may edit, copy, publish, distribute, translate and otherwise use any comments you send us, in any medium, at any time and without restriction. We have no obligation, now or in the future, (1) to keep any comments confidential; (2) to pay any compensation for comments; or (3) to reply to any comments.
We may, though we don't have to, monitor, edit or take down any content that we decide, at our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic or obscene, is objectionable in some other way, or that infringes another person's intellectual property or goes against these Terms of Service.
You agree that your comments won't infringe anyone else's rights, whether copyright, trademark, privacy, personality or another personal or proprietary right. You also agree that your comments won't contain anything libelous, unlawful, abusive or obscene, or any computer virus or other malware that could affect how the Service or any related website works. You may not use a fake email address, pose as someone else, or otherwise mislead us or third parties about who a comment comes from. You alone are responsible for the comments you make and for their accuracy. Comments posted by you or by anyone else are not our responsibility, and we accept no liability for them.

SECTION 10 - YOUR PERSONAL INFORMATION
Personal information that you give us through the store is handled under our Privacy Policy.

SECTION 11 - MISTAKES, INACCURACIES AND OMISSIONS
From time to time, our site or the Service may contain typing errors, inaccuracies or omissions in product descriptions, prices, promotions, offers, shipping charges, delivery times and availability. We may correct any such errors, inaccuracies or omissions, and update or alter information, or cancel orders, if anything in the Service or on a related website is wrong, whenever that happens and without notice (even after you've placed your order).
Unless the law says otherwise, we have no duty to update, amend or clarify what the Service or any related website says, including, without limitation, about prices. An update or refresh date shown in the Service or on a related website doesn't mean everything there has been changed or updated.

SECTION 12 - USES THAT ARE NOT ALLOWED
Along with the other restrictions in the Terms of Service, you are not allowed to use the site or its content: (a) for any unlawful purpose; (b) to encourage others to commit or take part in unlawful acts; (c) to break any international, federal, provincial or state regulation, rule or law, or any local ordinance; (d) to infringe or violate our intellectual property rights or those of anyone else; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on grounds of race, ethnicity, national origin, religion, gender, sexual orientation, age or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or other malicious code of any kind that is or could be used to affect the functionality or operation of the Service, any related website, other websites or the Internet; (h) to gather or track other people's personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for anything obscene or immoral; or (k) to disrupt or get around security features of the Service, any related website, other websites or the Internet. If you use the Service or any related website in any of these prohibited ways, we may end your use of it.

SECTION 13 - NO WARRANTIES; LIMITS ON OUR LIABILITY
We can't guarantee, represent or warrant that you'll be able to use our Service without interruption, delay, security problems or errors.
We make no warranty that results from using the Service will be accurate or reliable.
You agree that we may take the Service offline for indefinite periods from time to time, or cancel it at any time, without telling you.
You expressly agree that you use the Service, or are unable to use it, entirely at your own risk. Except where we expressly say otherwise, everything delivered to you through the Service, including the Service itself and all products and Services, is provided 'as is' and 'as available', with no representations, warranties or conditions of any kind, whether express or implied, including every implied warranty or condition of title, non-infringement, durability, merchantability, merchantable quality and fitness for a particular purpose.
Neither Oravia nor any of our affiliates, directors, officers, employees, interns, agents, contractors, licensors, suppliers or Service providers will, under any circumstances, be liable for any injury, loss or claim, or for damages of any kind, whether direct, indirect, incidental, special, consequential or punitive (including, without limitation, lost revenue, lost profits, lost savings, data loss, replacement costs or similar damages), and whether the claim is based on contract, tort (including negligence), strict liability or anything else, where it arises from your use of the Service or of any products obtained through it, or from any other claim connected in any way with your use of the Service or any product. This covers, among other things, errors or omissions in any content, and loss or damage of any kind that results from using the Service or any content (or product) posted, transmitted or otherwise made available through it, even if we were told such damage could happen. Some states and jurisdictions don't allow consequential or incidental damages to be excluded or limited, so in those places our liability is limited to the fullest extent the law permits.

SECTION 14 - INDEMNITY
You agree to indemnify, defend and hold harmless Oravia and our parent company, affiliates, subsidiaries, partners, directors, officers, employees, agents, interns, contractors, subcontractors, licensors, suppliers and Service providers, against any claim or demand, including reasonable attorneys’ fees, that any third party makes because of, or as a result of, your breaking these Terms of Service or any document they incorporate by reference, or your breaking any law or infringing anyone else's rights.

SECTION 15 - IF PART OF THESE TERMS IS INVALID
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, it will still be enforced as far as applicable law allows, and the part that can't be enforced will be treated as cut from these Terms of Service. A finding like this won't affect whether the remaining provisions are valid and enforceable.

SECTION 16 - ENDING THIS AGREEMENT
Any obligations and liabilities that either party took on before the termination date continue to apply, for all purposes, after this agreement ends.
These Terms of Service apply until you or we terminate them. You may terminate them whenever you like, either by letting us know you don't want to use our Services any more or by stopping your use of our site.
If we conclude, in our sole judgment, that you have broken (or may have broken) any of the terms or provisions here, we may also terminate this agreement at any time without notice. You would still owe everything due up to and including the termination date, and/or we may block you from all or part of our Services.

SECTION 17 - THE WHOLE AGREEMENT
If we don't exercise or enforce a right or provision of these Terms of Service, that doesn't mean we have waived it.
These Terms of Service, along with any policies or operating rules we post on this site or for the Service, are the full agreement and understanding between us and you and govern how you use the Service. They override any previous or simultaneous agreements, communications and proposals, oral or written, between us (earlier versions of the Terms of Service among them).
If anything in these Terms of Service is ambiguous, it won't be interpreted against the party that wrote them.

SECTION 18 - WHICH LAW APPLIES
The laws of the State of Florida, United States, govern these Terms of Service and any separate agreements under which we provide Services to you, and they will be interpreted under those laws.

SECTION 19 - UPDATES TO THESE TERMS OF SERVICE
You'll always find the current Terms of Service on this page.
We can, at our sole discretion, revise, amend or swap out any section of these Terms of Service simply by publishing the updates and changes on our website. Checking our website regularly for changes is your responsibility. Continuing to use or access our website or the Service after changes to these Terms of Service are published means you accept them.

SECTION 20 - TEXT MESSAGE (SMS) MARKETING
If you agree to Oravia’s SMS marketing at checkout and then start a purchase, or sign up using one of our subscription tools, you're agreeing to get text messages from us on a recurring basis: notifications about your order (including reminders about checkouts you didn't finish), marketing offers and transactional texts, including requests from us to review your purchase. This applies even if your mobile number is on a state or federal do-not-call list. How often we text you varies. You don't need to consent in order to buy anything.

To stop getting marketing texts and notifications, reply STOP to any text we send you, or tap the unsubscribe link included in our messages. You understand and agree that the main way to leave our SMS program is to reply with keywords such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL’ or ‘QUIT,’ or to tap the unsubscribe link we include. We'll also respect any other message that clearly tells us you want to opt out, such as ‘please opt me out.’ The service is free from us, but any text messaging charges and fees from your wireless provider are your responsibility. Message and data rates may apply.

Got a question? Reply HELP to the number that texted you, or email us at support@oraviaofficial.com for further details.

We may switch the phone number or short code used to run the service at any time, and we'll let you know if we do. You agree that messages you send to a phone number or short code that we've changed, STOP and HELP requests included, might never reach us, and that we won't be liable for not acting on requests made in those messages.

As far as applicable law allows, you agree that we aren't liable if any information sent through the service fails to arrive, arrives late or goes to the wrong place, for any errors in that information, and/or for anything you do or don't do in reliance on that information or the Service.

We take your right to privacy seriously. Please read our Privacy Policy to find out what personal information we collect and how we use it.

SECTION 21 - ORAVIA CLUB MEMBERSHIP SUBSCRIPTION TERMS

21.1 About the Oravia Club (Paid Recurring VIP Membership, Billed Every 28 Days)

Oravia Club is our paid subscription membership, offering customers exclusive benefits including discounts only members get, exclusive products, first access to promotions, free insured shipping and the further perks listed on our website. To become a member, customers must look over the subscription and actively agree to sign up by choosing "VIP Add to Cart" on the product page and then ticking the terms checkbox at checkout.

When you join with VIP Add to Cart on an eligible product, members are billed $29.95 USD every 28 days, starting 7 days after that first purchase. If you buy the membership on its own, $29.95 USD is charged straight away and then every 28 days. When signed in, members can save up to 85 percent with member-only prices. Once you've purchased, you'll be able to reach your membership benefits using a personal username and password for the "Oravia Club Portal" on our website. We'll explain how in an email sent to you shortly after your order is confirmed.

21.2 Membership Fees & Billing

When you join with VIP Add to Cart on an eligible product, Oravia Club starts with your first purchase, followed 7 days later by a recurring subscription fee of $29.95 USD every 28 days. A membership bought on its own is charged $29.95 USD immediately and every 28 days after that. When you actively agree to join the Oravia Club on the product page and at checkout, you authorize us to charge your chosen payment method on a recurring basis until you cancel your membership.

About 2 to 3 days ahead of each scheduled billing date, including the first one 7 days after your first purchase (VIP Add to Cart purchases only), we put an authorization hold on the payment method you use. The hold isn't a charge; it simply checks that there are enough funds for the next payment.

You're free to cancel at any time before the 7 days after a VIP Add to Cart purchase are up, or before any renewal is charged. If you cancel in the 3 days between the hold being placed and the charge going through, your card won't be charged: the hold is released and no payment is taken.

Our prices and terms may change. If they do, we'll tell you before your next billing cycle starts.

21.3 Cancelling and Refunds

You can end your Oravia Club Membership whenever you like. There are 5 ways to cancel:

Your cancellation takes effect when your current billing period ends. After a payment has gone through, your Oravia Club benefits continue for the rest of that billing cycle. If you cancel during that time, you won't be charged for any future periods, and your Oravia Club benefits will be taken away. Please note that the most recent charge won't be refunded. Oravia Club Membership benefits are digital and are made available the moment payment is taken, so under our Subscription Refund Policy they can't be refunded.

21.4 Updates to the Oravia Club Membership

We may change or end the Oravia Club program, including its benefits, fees or terms, and we'll tell you about any changes beforehand. If you stay in the program after a change, you accept the updated terms.

21.5 Limitation of Liability

Oravia can't be held responsible if you don't receive membership benefits because of incorrect account details, technical problems or anything else outside our control. Being a member doesn't guarantee you access to any particular offer or promotion.

SECTION 22 - PRODUCT DISCLOSURE; NO MEDICAL ADVICE; HOW ACCURATE, COMPLETE AND UP TO DATE OUR INFORMATION IS

Everything on the Website is general information only. It isn't meant as medical advice, and it doesn't replace advice from a qualified healthcare provider. The Food and Drug Administration has not evaluated the statements on this Website. Please speak to your healthcare provider before using any information Oravia provides.

Oravia can't guarantee that you'll achieve your health and wellness goals. Results differ from person to person, depending on many factors specific to you, for example how old you are, your health and your genetics.

None of our products is a prescription medicine or a peptide. They can be bought without a prescription and are not meant to diagnose, treat, cure or prevent any disease.

If you use any information from Oravia, whether it comes from our website, our marketing materials, our product labels or a conversation with our team, you do so entirely at your own risk. This information is general only and must not be taken as medical advice, a diagnosis or a recommended treatment.

Don't ever ignore, put off or avoid getting professional medical advice because of something you've read from Oravia. If you have an adverse reaction or any health concern after using our products, stop using them straight away and speak to your doctor or other healthcare provider. Nothing matters more than your health and safety.

We try to keep the information on our Website accurate and up to date, but some of it may contain typing mistakes, inaccuracies or omissions about product descriptions, prices, promotions, offers, shipping charges, delivery times and availability. If any information on the Website or on a related website is inaccurate, we may correct it, change or update it, or cancel orders, at any time and without notice (including after you've placed your order).

We've worked to show the colors and images of the products on our Website as faithfully as possible, but we can't promise that your screen will show any colour exactly as it is.

Our Website may include some historical information.  Because it is historical, that information is not current and is offered for reference only. We can change the contents of this Website whenever we choose, but we don't have to update any of the information on it. You agree that it's up to you to keep track of changes to our Website.


SECTION 23 - ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

1. Binding Arbitration:

When you use or buy Oravia products or services, you agree that any dispute, claim, controversy or action between you and Oravia that arises from or relates to (a) these Terms, or a breach of them; (b) your access to or use of Oravia’s website, services or materials; or (c) any claimed violation of a law, statute or ordinance at federal, state or local level (each one a “Claim”) will be settled only by binding individual arbitration, run by the American Arbitration Association under its applicable rules.

In arbitration, the parties agree to hand their existing and potential disputes to a neutral third person (an arbitrator) for a binding decision, rather than having them decided by a judge or jury in a court lawsuit. The arbitrator must give a reasoned award in writing that sets out every finding of fact and law it is based on. The arbitrator has no power to make errors of law, and a court of competent jurisdiction may vacate or correct the arbitrator’s award on judicial review. Each party pays its own attorneys’ fees, expert costs and any other costs and expenses it incurs in the arbitration.

  2. Arbitration Procedures:

A single arbitrator will hear Claims. Arbitrations will take place in Miami-Dade County, Florida, USA, although the parties can choose to take part in person, by phone or by submitting documents.  The Federal Arbitration Act (“FAA”) and the internal laws of the State of Florida govern the arbitration, without regard to conflict-of-laws principles. Only an arbitrator may resolve any dispute on this point. If, and only if, the arbitrator finds that the FAA doesn't apply, Florida law on arbitration agreements will apply. Any dispute over whether the mutual arbitration provisions above are unenforceable, unconscionable, applicable, valid, void or voidable will be decided only by an arbitrator, never by a court.

  3. Opting Out of Arbitration:

Despite the rest of this Arbitration Agreement, you can choose to take a Claim to court instead of arbitration provided you opt out of this arbitration process no later than 30 days after the date you first buy any of Oravia’s products or services (the “Opt-Out Deadline”). To opt out, send Oravia a written notice by mail that gives (1) your name, (2) your address and (3) a plain statement saying you don't want disputes resolved through arbitration. Opting out won't harm your relationship with Oravia in any way. It's your responsibility to make sure Oravia receives your opt-out notice, so you may want to send it using a method that gives you a written receipt. An opt-out request that reaches us after the Opt-Out Deadline isn't valid, and your Claim must then go to arbitration.

4. Class Action Waiver:

You and Oravia agree that you may bring or join Claims against Oravia only individually, and never as a plaintiff or class member in a class, consolidated or representative proceeding (or one claimed to be such). Unless you and Oravia both agree otherwise in writing, the arbitrator may not combine or join the claims of other people or parties in a similar position, and may not otherwise oversee any form of representative or class proceeding. Despite any other clause in this Agreement, if anyone claims that this Class Action Waiver, in whole or in part, is unenforceable, unconscionable, void or voidable, that question is for a court of competent jurisdiction alone to decide, not an arbitrator.

SECTION 24 - CONTACT DETAILS
Send any questions about these Terms of Service to us at support@oraviaofficial.com.