Refund policy

Money Back Within 100 Days & Our Subscription Refund Policy

Every physical product you buy from us is backed by our confidence in its quality and by a 100-day money-back guarantee. If your order doesn't satisfy you, you can ask for a full refund at any point in the 100 days after it's delivered, and we won't ask you why.

Please be aware: payments for the Oravia Club Membership subscription can't be refunded. Membership benefits are digital and become available the moment you buy, so our guarantee doesn't cover them. When you join the Oravia Club Membership, you confirm that you understand and accept this policy.

If you have a change of heart about a physical product within 100 days of the date it was delivered, we'll give you back what you paid for it or exchange the product, provided the conditions below are met:

How to Send a Return:

  • Get in touch with us: Email our support team at support@oraviaofficial.com to open your return, and tell us your order number and why you're sending the item back.
  • Get your return instructions: We'll reply with a return authorization and step-by-step directions for sending your item back to us.
  • Pack your item: Wrap the item(s) securely in their original packaging, together with every accessory, tag and document they came with.
  • Attach the label: We'll give you a prepaid return shipping label. Print it out and stick it on the parcel.
  • Send the parcel: Take it to your closest drop-off point for the carrier, following the directions in your return authorization email.

Return Window

  • Return window: 30 days.
  • To send an item back to Oravia, you need to get in touch within 30 days of the item's delivery and ask us for a return shipping label.

Which Items Can Be Returned

  • Items MUST NOT have been worn, washed or used, and must be in their original condition
  • Items must come back in the packaging they were sent in.
  • Your return can only be processed once we have a receipt or other proof of purchase.
  • To get a return started, just head to our contact page and explain exactly what's wrong, so we can begin processing your return or refund.
  • If we accept your return, we'll email you a return shipping label plus directions for where and how to post your parcel. Anything sent back to us before a return has been requested will be refused.
  • Please use the return label we provide, so your parcel goes back to the right warehouse for your order. If an item ends up at the wrong address because you didn't ask us for a return label, we aren't responsible for refunding or reshipping it.
  • Every returned product is fully inspected and assessed before we issue a refund. To qualify for a refund, items MUST be unopened, with the seal still fully intact.

  • If you don't contact us to start a return within 30 days of your item's delivery, it will NOT be refunded. Oravia isn't responsible for duplicate orders that a customer places online.

What Returns Cost

  • Restocking fee: None.
  • Defective items: Free of charge.
  • Change of mind: Free of charge.

How Returns Are Sent

  • By mail

How to Get Your Return Label

  • For a defective item, email us at support@oraviaofficial.com
  • For a change of mind, email us at support@oraviaofficial.com

Refund Currency

  • USD

How Long Refunds Take

  • 7 days at most

Refunds and Exchanges

  • Every item is made to order, so items can't be returned unless they're defective.
  • If an item is defective, we'll send you an identical replacement in the same size.
  • Items can only be returned if they're unused.
  • Please check each item's length guide before you order.

Refunds That Are Late or Missing

  • If your refund hasn't reached you yet, please contact your bank and credit card company first; if that doesn't help, email us at support@oraviaofficial.com

Damage and Other Problems

  • When your order arrives, please look it over and get in touch straight away if something is faulty or damaged, or if it isn't the item you ordered, so we can review the problem and fix it.
  • If a product turns up damaged, contact us as soon as possible with a video showing the damage, so we can sort it out for you.

Refunds

  • When your return reaches us and has been checked, we'll send you an email confirming it arrived. Approved refunds are paid back to the card or account you originally paid with, within 7 days.
  • If your refund is taking longer than expected, please:
    • Look at your bank account once more.
    • Get in touch with your credit card company, as it can take some time for a refund to be processed.
    • Ask your bank for more information. If your refund still hasn't arrived, email us at support@oraviaofficial.com

Exceptions and Items That Can't Be Returned

Sorry, sale items and gift cards are not eligible for return.

Exchanges

If you'd like a different item, the quickest route is to return the one you have and, after the return is accepted, buy the new item in a separate order.

European Union 14-Day Cooling-Off Period

Whatever the terms above say, if your order is being shipped to an address in the European Union, you may cancel it or send it back within 14 days, for any reason and without needing to justify it. As with other returns, the item has to be in the condition it arrived in, unworn or unused, with its tags attached and in the original packaging, and you'll need your receipt or proof of purchase.